Warranty Policy
At Missiris, we create handbags that accompany you with elegance and practicality in your busy daily life. We take pride in the quality and craftsmanship of our products. That’s why we offer a warranty on every product, giving you peace of mind.
Our Quality Commitment
We offer a limited warranty of one (1) year from the date of original purchase, upon presentation of valid proof of purchase. This warranty applies once per item and covers manufacturing defects only.
Examples of covered defects include:
- Faulty stitching.
- Zippers that dot not function properly.
- Buckles or fastenings that break due to a manufacturing defect.
Our warranty does not cover damages resulting from:
- Normal wear and tear from everyday use (e.g., patina of the material, slight discoloration, friction).
- Snags, scuffs, or scratches on the material or hardware.
- Accidental damage (e.g., cuts, burns, tears, stains, excessive exposure to water or heat).
- Color transfer (e.g., dye from clothing onto the bag or vice versa).
- Deformation caused by overloading or improper storage.
- Improper care or product alteration.
- Damage caused by misuse or use not intended for the bag.
Care Tips for Your Missiris Bag
Our bags are designed to be your everyday allies. To maximize their lifespan and preserve their chic look:
- Do not overload your bag. We recommend not exceeding 3 pounds (approx. 1.3 kg) for handbags and 5 pounds (approx. 2.3 kg) for backpacks, to maintain shape and seam integrity.
- Store your bag in its protective dust bag when not in use.
- Clean it gently according to our care instructions (soft cloth slightly dampened).
How to Submit a Warranty Claim
Please email us at info@missirismtl.com with:
- Your name and contact details.
- Your order number or a photo of your proof of purchase (required).
- A clear description of the defect.
- Photos or a short video showing the defect.
Claim period for initial defects: If you notice a defect upon receiving your product, please contact us by email at info@missirismtl.com within 14 days of the purchase date.
Our Resolution Process
After reviewing your claim, Missiris reserves the right to:
- Offer a product repair.
- Proceed with an exchange for an identical item.
- Provide compensation in the form of store credit or partial refund if repair or exchange is not possible.
If the item to be exchanged is out of stock, we may offer another product of equivalent value.
Missiris reserves the right to refuse warranty application if the reason for the claim is deemed non-compliant with this policy, or in cases of disrespectful communication.
By purchasing a Missiris product, you acknowledge, understand, and accept our warranty policy.
