Privacy Policy

Last updated: September 8, 2025

At Missiris Montréal, your privacy matters. This Privacy Policy explains how we collect, use, and share your personal information when you visit, shop, or interact with www.missirismtl.com (the “Site”), which is powered by Shopify.

By using our Site, you agree to this Privacy Policy. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs how we handle your personal data.

Quick Summary 

• What we collect: your contact details, payment info, order history, device/browser data, and how you use our Site.

• Why we collect it: to process orders, ship products, improve our services, prevent fraud, and (with your consent) send promotions.

• Who we share with: Shopify (our store platform), shipping providers, payment processors, analytics and marketing partners.

• Your rights: depending on your location, you can access, correct, delete, or request limits on how we use your data.

• Children: our Site is not intended for users under 13 (or the age of majority in your jurisdiction).

• Contact us: info@missirismtl.com for questions or requests.

Information We Collect

Personal Information

We may collect the following categories:

• Contact details: name, billing/shipping address, email, phone.

• Payment details: credit/debit card numbers, payment method, transaction details.

• Account info: username, password, preferences.

• Transaction info: items viewed, added to cart, purchased, returned, or exchanged.

• Communications: details you provide when contacting us (e.g., customer service).

• Device info: IP address, browser type, operating system, network, identifiers.

• Usage data: how you interact with the Site (pages visited, clicks, searches).

Sources of Information

• Directly from you (checkout, account creation, communication).

• Automatically via cookies, log files, and pixels when you browse.

• From service providers (payment, shipping, analytics).

• From third-party partners (e.g., advertising platforms).

How We Use Your Information

• Provide Services: process orders, manage accounts, handle returns/exchanges, arrange shipping.

• Personalize Experience: recommend products, save preferences, show related items.

• Marketing & Ads: send promotional messages (if opted in) and display relevant online ads.

• Security & Fraud Prevention: detect unauthorized or suspicious activity.

• Customer Support: respond to inquiries and resolve issues.

• Legal Compliance: meet regulatory requirements, respond to lawful requests.

How We Share Information

We may share your information:

• With Shopify, which hosts our store. See Shopify Privacy Policy.

• With service providers (e.g., payment processors, shipping carriers, analytics).

• With marketing partners to deliver personalized ads. You may opt out of targeted ads (see below).

• If required by law (subpoenas, investigations).

• In case of business transactions (merger, sale, restructuring).

We do not sell your personal information.

Behavioural Advertising & Cookies

We use cookies and similar tools for:

• Analytics (Google Analytics, Shopify reports).

• Personalized ads on Facebook, Instagram, Google, etc.

• Currency conversion and browsing preferences.

Opt out of targeted ads:

• Facebook / Instagram

• Google

• Bing

• Twitter

• Or via the Digital Advertising Alliance.

Your Rights

Depending on your location (e.g., EU, UK, California, Quebec), you may have rights to:

• Access / know what personal info we hold.

• Request deletion of your data.

• Correct inaccurate info.

• Receive a copy (portability).

• Opt out of targeted ads.

• Restrict or object to processing.

• Withdraw consent (where processing is based on consent).

We may need to verify your identity before fulfilling requests. You can also designate an authorized agent to submit requests on your behalf.

To exercise your rights: info@missirismtl.com or Shopify Privacy Portal.

International Transfers

If you are in the EU/UK, your data may be transferred outside your country (e.g., to Canada, USA). We rely on legal safeguards like Standard Contractual Clauses.

Retention

We keep personal information as long as needed to:

• Fulfill your order.

• Meet legal/accounting obligations (generally up to 7 years).

• Resolve disputes or enforce agreements.
  Unless you request deletion sooner.

Children

Our Site is not intended for users under 13 (or under the legal age of majority in your jurisdiction). We do not knowingly collect data from children.

Security

We take reasonable measures to protect your information. However, no system is 100% secure. Please use caution when sending sensitive information online.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements. Updates will be posted here with a new “Last updated” date.

Contact Us

For questions, complaints, or to exercise your rights:
📧 info@missirismtl.com
📍 Missiris Montréal, 1405 Boulevard Henri-Bourassa, Suite 201, Montréal, QC, H3M 3B2, Canada

For EU/UK residents, you may also contact your local Data Protection Authority.
List of EU Authorities