Shipping Policy

We know how exciting it is to wait for your new bag. We do everything possible to ensure your order reaches you quickly and safely, wherever you are.

Order Processing Times

• All orders are handled with the utmost care.

• Orders are generally processed and shipped within 1 to 3 business days after purchase confirmation.

• Please note that processing times may be slightly longer during peak periods (e.g., sales, holiday season) or if your purchase was made during a pre-sale. Relevant updates on the status of your order will be sent to you by email as soon as they are available.

Shipping Options & Fees

We offer different shipping options to meet your needs. Fees and delivery times vary depending on your shipping address and the option chosen.

Canada

• Standard Shipping: Estimated delivery within 3 to 7 business days. Fees are calculated at checkout based on weight and destination.

• Express Shipping: Estimated delivery within 1 to 3 business days. Additional fees apply, calculated at checkout.

• Free Shipping: Available for all orders over $200 before taxes.

United States

• Standard Shipping: Estimated delivery within 5 to 10 business days. Fees are calculated at checkout.

• Express Shipping: Estimated delivery within 3 to 6 business days. Additional fees apply, calculated at checkout.

• Free Shipping: Available for all orders over $125 before taxes.

International (other countries)

• Delivery times and fees vary significantly depending on the destination and will be calculated at checkout.

• Please note: Customs duties and import taxes may apply upon receipt of your package. These charges are the customer’s responsibility and are not included in the purchase price or shipping fees paid to Missiris. We recommend checking your country’s customs policies.

Order Tracking

As soon as your order is shipped, you will receive a shipping confirmation email with a tracking number, allowing you to follow your package in real time.

Delivery Issues

• Lost or delayed packages: If your package does not arrive within the estimated time frame, please contact us at info@missirismtl.com. We will work with the carrier to locate your order.

• Damaged packages: If you receive a damaged package, please take photos of the packaging and item upon receipt and contact us immediately at info@missirismtl.com.

Important Information

• Please ensure that your shipping address is complete and accurate at the time of your order. Missiris cannot be held responsible for delays or lost packages caused by incorrect or incomplete shipping information provided by the customer.

• Business days exclude weekends and holidays.

We are committed to making your Missiris experience seamless and enjoyable, from the moment you choose your bag to the moment it arrives. For any questions about shipping, please do not hesitate to contact us.