Returns & Exchanges Policy

Your Satisfaction, Our Priority
We want every bag you choose to bring you joy and practicality in your daily life. If, for any reason, your purchase is not a perfect fit, we are here to help.

General Conditions for Exchange and Refund

We accept exchanges and refunds within 30 days of receiving your order. To be eligible, the item must:

• Be in its original condition, unused.

• Have all original tags attached.

• Be returned in its original packaging (dust bag, box, etc.).

• Be accompanied by valid proof of purchase (invoice, order number).

Please note: We reserve the right to refuse an exchange or refund if the item does not meet these conditions.

Exchange Process

If you wish to exchange your item for a different color, size, or style:

1. Initiate your exchange directly through this link . Be sure to have your order number and the item details ready.

2. Approval: Our team will verify the availability of the new item and provide return instructions.

3. Return Shipping: Send back the item in its original condition. Return shipping costs are your responsibility.

4. New Shipment: Once the item is received and inspected, we will ship the new item to you at no additional cost.

Refund Process

If you would like a refund:

1. Initiate your return directly through this link . Be sure to have your order number and the item details ready.

2. Approval: Our team will provide you with return instructions.

3. Return Shipping: Send back the item in its original condition. Return shipping costs are your responsibility.

4. Refund Processing: Once the item is received and inspected, the refund will be issued to your original method of payment within 5–10 business days. The refunded amount will correspond to the purchase price of the item, including taxes, but excluding the original shipping fees (if applicable).

Special Cases

• Sale or final promotion items: Items purchased on sale or during special promotions are final sale and not eligible for refunds, but may qualify for an exchange or store credit depending on the specific promotion conditions. Please check the details of the offer at the time of purchase.

• Gift Cards: Missiris gift cards are non-refundable.

Return & Exchange Fees

• Return shipping costs (for both exchanges and refunds) are the responsibility of the customer.

• Missiris will cover the shipping costs for sending the replacement item in the case of an exchange.

We are here to assist you and make your Missiris experience as enjoyable as possible. Please don’t hesitate to contact us with any questions or to begin the exchange or refund process.